Case Study

How a Leading Mid-Market SaaS Company Boosted Win Rates by 12% and Sales Productivity While Reducing Operational Costs by 83% with DocketAI

How a Leading Mid-Market SaaS Company Boosted Win Rates by 12% and Sales Productivity While Reducing Operational Costs by 83% with DocketAI

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A mid-market SaaS company struggled with slow sales response times, causing revenue growth challenges. Sellers spent up to 270 hours per week searching for information, leading to delays of 4-5 hours per response. After implementing DocketAI, response times dropped to under 3 seconds, increasing sales productivity, shortening the sales cycle by 10%, and improving win rates by 12%. The AI-powered system reduced operational costs by 83%, handling 11,000+ inquiries with just 0.5 FTE instead of multiple support staff. Within six months, adoption surged 8x, enabling sellers to close deals faster and focus on selling rather than searching for information.

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