The Business Challenge. Maintain mortgage market leadership by providing excellent customer service at reduced cost. The Solution. Unisys Digital Workplace Services, including service center for 11,000+ employees, thousands of loan agencies and hundreds of thousands of home owners, supported by two main sites. Results and Benefits. • Enhanced customer experience by reducing the time to resolve issues • Gained the ability to support a mix of automation and live agent interactions based on customer preference • Achieved the ability to reduce support costs over time (~8% first year in efficiencies; ~17% in following year) Improving the Home Buying Process for Tens of Millions of Americans Success Story For more information visit www.unisys.com © 2017 Unisys Corporation. All rights

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