Improving the experience for students and staff with self-service admissions at Goldsmiths, University of London Goldsmiths relies on robust systems to underpin its operations. However, the application process was cumbersome and time-consuming, relying heavily on paper- based manual processes. Kevin Thomas, project manager at the College, explains: “Prospective non-UCAS students applied online, but our admissions team had to print off the

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