Case Study

Improving the customer experience across China with reliable delivery dates

Improving the customer experience across China with reliable delivery dates

Pages 15 Pages

This SAP Innovation Awards 2023 Entry Pitch Deck details BSH Home Appliances Group's initiative to enhance customer experience across China by ensuring reliable delivery dates. The document showcases BSH's extensive supply chain modernization journey, leveraging SAP IBP and SAP S/4HANA. Initially facing fragmented, manual processes and a deficient planning system, BSH implemented a robust, integrated IT architecture. Their transformation focused on establishing SAP IBP for state-of-the-art demand planning, response and fulfillment, and order promising, alongside a worldwide standard tool for production planning. This comprehensive approach aimed to unify planning processes, enabling seamless order confirmations and improving overall operational efficiency and transparency. The solution add

Join for free to read