Case Study
Improving Retail Sales & Performance
This client is a well established High Street Retailer who has more than 100 stores spread across the UK and Europe. Employing over 2,000 staff across many different cultures and economies, the modern challenges of recruitment costs, staff retention and motivation, and customer service have never been so pivotal in defining a business’ success or failure. This company launched several new Concept Stores in 2001 and simultaneously set out (for the