Case Study

Improving Resident Care and Future Operating Success - Three Pillars Senior Living Communities, WI

Improving Resident Care and Future Operating Success - Three Pillars Senior Living Communities, WI

PROFILES IN SUCCESS Improving Resident Care and Future Operating Success Three Pillars Senior Living Communities, WI Background Three Pillars Senior Living Communities (Three Pillars) in Dousman and Cecil, Wisconsin, has been serving older adults for more than 100 years through independent living, assisted living, memory care, rehabilitation, and skilled nursing. Sponsored by the Masonic Fraternity, Three Pillars is dedicated to meeting the social, physical, and spiritual needs of seniors through high-quality housing and services. While consistently mission focused, it became apparent in recent years the organization needed to evaluate its operations, programs, and financial performance to ensure ongoing efficiency and effectiveness. Evolving payment and other market pressur

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