1 Case Study How Munster Business Equipment Leveraged Splashtop SOS to Increase Operational Efficiency Splashtop, Inc. www.splashtop.com Summary COVID-19 has revolutionized the way we work across a large variety of industries, including the printing industry. While many businesses were faced with the obligation to go remote, some did it voluntarily to increase profits by reducing operational costs. This was the case for Munster Business Equipment who turned to Splashtop SOS to remotely support its users. Challenge: Reducing operational costs while ensuring customer satisfaction While looking at ways to reduce operational costs, Munster Business Equipment Sales Manager Darach Meade, noticed an increase in operational costs caused by a surge in on-site customer visits for pri

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