1 Case Study ABCis Uses Splashtop SOS to Provide Attended and Unattended Support to Clients’ Computers Summary The IT team at ABCis supports around 1,500 customers who use ABCis products and services. The team requires a remote access solution to install and efficiently support their software that runs on customers’ computers. Before the IT team chose Splashtop, they tried other remote access solutions that didn’t suit their needs. We spoke to Braeden Saxon, Integrated Systems Manager at ABCis to hear the whole story. The Challenge: Finding a Secure Remote Access Solution with Multi-User Support The IT team at ABCis had been using AnyDesk to remotely access their customers’ computers. However, AnyDesk lacked sufficient security measures, especially when it came to a multi-use

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