Improving patient experience and reducing waiting times A DrDoctor & Frimley Health Case StudyBackground Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire. The Trust consists of three main hospitals; Frimley Park, Heatherwood and Wexham Park. The Trust aims to provide the highest quality healthcare possible and as well as delivering excellent general hospital services to local people. Frimley Health’s core values focus on their commitment to excellence, working together and facing the future. The team consists of over 8,500 staff managing nearly 900,000 outpatient appointments in the last year. The challenge Before DrDoctor came onboard, Frimley Health booking centres were sending

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