Improving outpatient attendances at Aintree University Hospital
Improving outpatient attendances at Aintree University Hospital
6 PagesImproving outpatient attendances at Aintree University Hospital A DrDoctor Case StudyIn order to reduce the effects of DNA rates, Aintree University Hospital NHS Trust (AUH) partnered with DrDoctor in 2018 to implement Scheduling. Before partnering with DrDoctor, AUH’s ‘did not attend’ (DNA rate) for all specialties across the Trust was at a high baseline of 11.39%. This was costing AUH £7.9 million per year. Clearly, there was an opportunity to reduce this significantly. Introduction / The vast majority of patient interactions with secondary care are through outpatient clinics. In fact, 85% of all UK hospital- based activity (excluding A&E) is accounted for by outpatient appointments. One in five potential appointments in England, and one in four appointments in Wales, are can
