10% reduction Reduction in travel spend in cancellations E-SAT was elevated /company/teleperformance teleperformance.com @teleperformance_group /teleperformanceglobal /teleperformance @teleperformance teleperformanceblog.com Successfully Navigating the Travel and Hospitality Industry Improving employee satisfaction while reducing travel spend and cancellations for one of the world’s largest cruise lines The client This US-based client is one of the world’s largest cruise lines, providing travelers around the globe with exciting itineraries. Business challenge The client needed to reduce its high travel cancellations and spend while overhauling its processes to improve employee satisfaction (E-SAT). Key actions and solutions implemented · Ran process diagnostics based on Lean Six Si

Join for free to read