Improving Employee Engagement “One saying we live by here is that the customer experience will never exceed the team member experience,” Fancher said. “What this means in our restaurants is that we need to provide great tools so our team members have a great experience, and that will translate to our customers too.” Taco Bell’s first POPin session was held in April 2015 with 100 people from the IT and call center teams based in Irvine, Calif.

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