mainframe to .NET Improving Customer Experience with Field-deployed Mainframe Applications Case StudyThe Customer Topdanmark is Denmark’s second largerst insurance company. With a market share of 17% in non-life insurance and 8% in life insurance, they have a very large customer base of about 500,000 households and 100,000 SME and agricultural customers. Topdanmark’s focus is to provide the best customer experience in the Danish market and this has been recognized: “Customers frequently note that they feel listened to and understood when dealing with Topdanmark and its employees. ” — KPMG analysis: Shaping the future of customer experience 2018. The Problem Topdanmark’s field agents are equipped with a laptop PC with an application developed in Prolog. This appl

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