Improving Agent Performance and Efficiency for a Global CPG Brand

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Laivly helped a global CPG brand improve agent performance with 52-60s AHT gains, 1,741 total hours saved, and 3.6% QA improvement across 100+ worldwide brands and SKUs. Sidd automated form-filling, email responses, and escalations, equipping agents to handle high-volume queries faster as product experts. This boosted efficiency, reduced time-consuming tasks, and delivered outstanding customer experiences that enhanced retention for the largest packaged consumer foods manufacturer.

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Case Study

Improving Agent Performance and Efficiency for a Global CPG Brand

Improving Agent Performance and Efficiency for a Global CPG Brand

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