Case Study
Improved Customer Service Levels
Company profile BoConcept was established in 1952 and is currently a global retail chain with more than 150 BoConcept stores and 100 studios in more than 50 countries around the world. Their distribution centres are located in Denmark, USA and Asia. Challenges • Too high inventory levels • Could not adjust forecasts for specific product numbers • Reduced overview due to the complexity of many countries and many stores • Ad hoc analyses demanded many resources Benefits • Reduced inventory levels • Adjusted forecasts for specific product numbers • Powerful analysis tool gives overview and detailed knowledge on item level • Focused time consumption for forecasts in the logistics department AGR Dynamics is a supply chain planning specialis