NinjaOne helped Illuminate IT shift from a break-fix to a managed service model, reducing IT reporting time by 75%. This enabled the team, led by Brian McFarland, to proactively manage clients’ technology needs with greater efficiency. NinjaOne’s comprehensive tools streamlined service delivery, improved compliance, and enhanced cyber protection, allowing Illuminate to provide consistent, proactive support and strengthen client relationships across Scotland’s small and medium-sized businesses.

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