Illuminate IT, a Scotland-based MSP managing 965 endpoints, transitioned from a break-fix model to a fully managed service approach using NinjaOne’s RMM and patch management solutions. Projects and Operations Manager Brian McFarland credits NinjaOne with reducing IT reporting time by 75%, significantly improving operational efficiency. The platform’s comprehensive tools enabled Illuminate to streamline service delivery, enhance client relationships, and provide proactive IT management. This shift empowered the team to better support small and medium-sized businesses across the UK with reliable, scalable, and secure technology solutions.

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