Serving as the financial backbone for countless end-customers, this organization grappled with autonomous IT "tribes" creating complexity across 7000+ systems and 300 critical apps—leading to reactive firefighting, unaddressed job delays, batch failures, and revenue losses from poor health monitoring. Low automation compounded manual burdens. Digitate software transformed this by introducing proactive AIOps: predicting/preventing disruptions, automating batch jobs, unifying oversight, boosting the automation index, and establishing real-time health monitoring—shifting tribes to efficient, forward-looking operations that minimized losses and enhanced reliability.

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