Results By leveraging ThoughtFocus global delivery centres, the client was able to achieve a higher efficiency rate while meeting customer SLAs: ? Backlog credit verification orders was reduced by 79% in two months ? Business operations were optimized by realigning processes and tasks ? Customer satisfaction was greatly improved by reducing average answering speed from six minutes to 24 seconds ? ThoughtFocus’ team was able to process 8% higher volume in the first quarter of 2015 with fewer resources as compared to 2014 ? Client reduced operating costs by 36% Credit Verification Business challenge The client is a provider of independent verification services to mortgage lenders, banks, credit unions, property management firms, and other businesses. With increasing co

Join for free to read