CASE STUDY ICANDEE MARKETING ICANDEE IS A FULL SERVICE CUSTOM APPAREL AND BRANDED MERCHANDISING COMPANY LOCATED IN CHICAGO, IL. They offer everything from custom apparel to promotional products, as well as in-house printing, production and graphic design. THE CHALLENGE: iCandee Marketing was experiencing significant growth, but was outgrowing their current facility and needed to optimize their IT systems while controlling costs. This included a new facility, with a more sophisticated phone system, and a need for iCandee’s growing team to be able to work collaboratively in real-time. While the team at iCandee were excellent marketers, they had little experience setting up a telephony system. iCandee needed a solution that would allow them to increase workflow and productivity and

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