“ Even as transaction volumes have expanded we have increased payment STP by more than 20%, thanks to the high degree of automation. ” Jennifer Heffernan Head of Operations, International Bank of Qatar (ibq) CASE STUDY IBQ Embraces Electronic Payments and Increases STP Rate to Over 99%2 FINASTRA Case Study About International Bank of Qatar International Bank of Qatar (IBQ) offers a full range of products and services across retail, private and corporate banking divisions. Operating in Qatar since 1956, ibq manages a growing network of branches and ATMs in strategic locations across the county. The Challenge As ibq looked to win more customers with an expanded range of banking services, enabled through its online banking channels and electronic payments, increased dema

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