PagerDuty gives IT Ops managers at IBM Smarter Workforce the ability to maintain their schedules and escalation policies. “We don’t even have to think about it. We no longer wonder who is on call or whether or not they will pick up,we just hit the button,” said Kosmalski. The effortless, custom on-call scheduling gives them the flexibility they need while ensuring alerts are always addressed. They also leverage PagerDuty’s integrations with Nagios, SolarWinds, and NetApp. These tools are extremely important to the teams IT stack and their integrations as each layer of the stack gives unique visibility into operational issues.

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