Since opening in 1962, Hendricks Regional Health has become a community service leader by its commitment to improving lives through health education and screenings, scholarships, and partnerships with other philanthropic and service agencies. While many residents come to Hendricks Regional Health for advanced, 24/7 emergency care, the organization is also committed to caring for the community before hospital care is required. Efficient communication is a key component of Hendricks’ strategy to meet those commitments. To that end, they decided to implement IBM Lotus Sametime for its real-time, presence-aware chat capabilities. Logging IM Traffic Via Lotus Sametime’s Default Logging Facility IBM ships Lotus Sametime with a default (but unsupported) logging tool that is intended

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