The IACC Professional Institute in Chile adopted KnowBe4 to improve its cybersecurity culture after struggling with a previous provider. With 72% participation in the first training and 230 employees trained, phishing click rates dropped by 45%. KnowBe4’s Spanish-language content, phishing simulations, and automated follow-up training proved effective. The platform's interactivity and reporting helped target training by department and track progress. Future plans include deploying AI-based tools to tailor content by user skill. Employee feedback has been positive, reinforcing KnowBe4’s role in reducing risk and raising cybersecurity awareness.

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