Questions answered per year Answer accuracy rate Number of topics in the knowledge base Number of agents and branch employees using the VA 1.5M 90%-97% 1,500+ 1,000+ CHALLENGE SOLUTION RESULTS Powered by the [24]7 Virtual Agent SaaS platform, Huntington Bank’s internal and external virtual agents answer over 1.5 million customer, agent, and branch employee questions per year. 90% of the questions asked by customers in the “Ask Huntington” virtual agent receive a correct answer, while 97% of the questions asked by Huntington agents are answered correctly. Huntington’s agents and branch employees now provide customers with consistent, accurate answers to over 1,500 topics across all touch points (phone, online, branch). With [24]7 Virtual Agent, Huntington has improved agent hand

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