Case Study Human Resources Case Study: National Heritage Academies The Customer National Heritage Academies (NHA) is one of the fastest growing public charter school management companies in the United States. Founded in 1995 in Grand Rapids, Mich., NHA partners with local school boards nationally to build and manage no-cost public charter schools. NHA operates 74 schools in nine states and provides education to nearly 48,000 students in grades K through eight. The Challenge NHA’s Human Resource department, known as “People Services”, was inundated with content pertaining to employees, job applicants, and HR policies and procedures, but lacked a central location for managing this information. Instead, information was saved in a variety of formats and in several places – in files o

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