HR I SUCCESS CASEHR I SUCCESS CASE SAP SAP HR DIVISON APP THE CUSTOMER. Human Resources of an international telecomunication company > 200.000 employees THE TASK. Switch from manual capture and processing of HR-relevant personal documents and messages to intelligent, automated capture across all input channels / automatically triggering the right process in HR management THE GOAL. ? 700 HR processes: Reduce complexity, simplify handling ? Self-service: employees should use smartphone and online apps ? Consistency: company-wide regulations and processes ? Digitalization: reduce phone contacts to alternative cheaper text based contacts Multiple systems and difficulty with consistent employee treatment based on job, pay scale, location, union/non-union and policies. HR documen

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