withum.com | BE IN A POSITION OF STRENGTH SM ©2019 WithumSmith+Brown, PC CASE STUDY MANAGEMENT CONSULTING ADVISORY SERVICES HOW WITHUM HELPED MUSIC TOGETHER ACHIEVE BUSINESS HARMONY THROUGH TECHNOLOGY INNOVATION Utilizing Withum’s Customer Journey approach, we reviewed and analyzed the current state of Music Together’s people, process, technology and data/ information usage. Customer Journey focuses on the key interactions of internal and external customers and assists in prioritizing key initiatives to create a holistic modernization roadmap. The intention is to reduce complexity, drive value, and achieve financial planned growth and operational efficiencies that will provide flexibility to support future growth. EXECUTIVE SUMMARY Too much time was being wasted on patching ho

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