How we helped King’s College London to respond to 99% of enquiries throughout the busiest week of the year
How we helped King’s College London to respond to 99% of enquiries throughout the busiest week of the year
2 Pages“A-level results day represents our contact centre’s busiest time in the academic calendar. We can receive up to a thousand student enquiries within the space of an hour, which in a typical year outstrips the capabilities of our on-premise infrastructure. In 2014, storm helped us to better meet this challenge. Its effectively unlimited capacity for contact handling, with vast numbers of simultaneous enquiries queued in the cloud, enabled us
