King’s College London - Case studyIntroduction King’s College London recruited their first IT apprentices in London this year, a project which saw eight level 3 apprentices working on the IT TechBars, which provide on-campus support for IT issues. The apprentices were recruited with the aim of providing King’s staff and students with a friendly, face-to-face service, resolving and referring IT issues. The apprentices were recruited in May 2016 and are all now completing their apprenticeship programme. Through working on the front-line help desk at each of the University’s four main campuses, the apprentices have developed employment skills alongside the IT qualifications they have been studying for. They have gained industry-relevant skills which have enabled them to support KCL

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