CHALLENGES Reimbursement cuts mean finding ways to reduce labor costs without cutting staff while maintaining the service level and quality equipment that patients had come to expect. WHAT DIDN’T WORK Before we found Brightree Patient Collections, we did things... well, how everyone else does. We had a really labor-intensive billing process that involved 2-3 staff members and two weeks a month to get patient billing out the door. We printed, folded, stamped and mailed monthly statements by hand, by ourselves. We could never get things out on time and had to jump through hoops with our local collections agency. We were required to print separate itemized statements and to then put each and every statement into a spreadsheet. It was a mess. And it was extremely time-consuming. We real

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