How We Got Paid: Bellevue Healthcare CHALLENGES Our motto is “Stellar customer service with integrity and honesty.” But sacrificing getting paid on time in order to service our longtime customers was putting—and keeping—our business in the red. WHAT DIDN’T WORK We tried to change our business model from “deliver then pay” to “pay before delivery” to try make our internal processes more efficient without having to add or lay off staff. Rentals are 50% of our business, so when patients fell behind every month, so did we. We decided that rather than laying off staff, we’d find other ways to cut corners so we could maintain our customer service standards. We originally had 3 employees to handle patient billing; 5,000 invoices per month took them one full week of work from printing to st

Join for free to read