a whitepaper from The Problem A contract manufacturer producing a range of sterile and non-sterile products for some 108 clients had struggled with their KPIs for some time. These were some of their pain points: > 80 percent of indicators were lagging, 20 percent leading > All measures had been introduced by the site leadership team with no involvement of process owners > Many of their 47 KPIs were confusing, and difficult to understand

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