CASE STUDY www.inetco.com + How UBA guarantees the delivery of a seamless, omnichannel customer experience with INETCO Insight ® UBA is a leading Pan African bank with presence in 19 African countries, New York, London and Paris. Headquartered in Lagos, Nigeria, UBA provides banking services to over 8 million customers across Africa. One of the largest financial institutions in Africa, the Bank is responsible for the completion of more than 2 million customer transactions per day, conducted through diverse channels that include 600+ business offices, 1,700+ ATMs, 13,400+ POS, robust online and mobile banking platforms and social media. UBA distinguishes itself in the marketplace by combining innovative, first class products with superior customer service. Its aim is to surpass c

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