Technology Environment 13K+ 20% 130 Users Savings of annual spend on ceased services still billing Locations Background One of the world’s leading suppliers of Personal Care, Food & Refreshment and Home Care products with sales in over 190 countries and reaching 2.5 billion consumers a day. The Scottish Government was established in 1999 and is responsible for most of the day-to-day issues affecting the people of Scotland, including health, education, justice, rural affairs, and transport. The infrastructure supports 13,000 users including telephony services. Challenges As far as the management of their telecom estate was concerned, the Scottish Government had a call logging and recharging service in place, but did not use a Telecom Expense Management (TEM) solution. Keeping track

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