How Tenet Health Creates a Culture of Excellence Using Online Reviews and TransparencyHealthcare systems across the U.S. recognize that our increasingly connected digital environment has a direct impact on how systems conduct business. Previous generations of patients often relied on word of mouth from friends and family to source a practitioner or provider. Today, regardless of the type of facility or kind of clinician, the patient experience typically begins with an online process of discovery. The changing healthcare landscape has influenced the way facilities engage with their patients online, evolving from an outward-facing monologue directed at consumers to an ongoing, interactive dialogue. As a result, it is no longer enough for medical facilities to merely maintain a

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