Using Consumer Data Analytics to Promote Patient Service Excellence
Using Consumer Data Analytics to Promote Patient Service Excellence
6 Pages1 Using Consumer Data Analytics to Promote Patient Service Excellence A Case Study with Privia Health TM The ever-expanding, highly competitive healthcare marketplace has significantly changed the client- facing landscape for large providers and care centers over the last several years. The terrain continues to evolve at a speed-of-light pace to keep up with the expectations and demands of a targeted audience that recognizes they are not just patients; they are consumers, worthy of the highest levels of service excellence they would receive when conducting transactions of any type, with any other business enterprise. No matter what the sickness, condition or medical event, today’s patients do not want a singular care episode – those seeking treatment at large providers want an innova
