How Telstra Transformed their Digital Customer Experience CASE STUDYWant to learn more? Visit us at Khoros.com or email us at questions@khoros.com Digital Operations Director, Telstra Monty Hamilton Telstra leveraged Khoros to build an entire digital ecosystem.Executive summary Want to learn more? Visit us at Khoros.com or email us at questions@khoros.com Telstra, Australia’s largest telecommunications company, has connected more than 16 million mobile users with each other and the rest of the world. Telstra knew that both customers and employees engaged digitally with them every day — to have their questions answered, problems resolved, or to share their experiences with Telstra’s products. As their digital interactions with customers increased, Telstra wanted to offer th

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