Customer Success Story How Pinellas County Digitizes Government Services for Its Citizens THE CHALLENGE Pinellas County, Florida, in the USA is the 6th most populous county in its state. The Business Technology Services (BTS) group provides Enterprise and Custom Technology solutions to the county. They maintain the infrastructure comprised of the data centers, which house all computing systems, and support the interconnecting countywide network running the county’s extensive application portfolio. BTS supports the county’s citizens‘ technology access to government services and over 3,500 internal users. The group functions as the center of technology leadership and governance, providing cost-effective and innovative technology solutions that ensures success for their partners. In 2

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