Rocket ® Delivered Uninterrupted Life-Saving Services During Category 5 Hurricane Pinellas County, Florida Emergency Communications Organization Pinellas County in the Gulf Coast of Florida is home to nearly 950,000 Floridians in major cities such as St. Petersburg, Clearwater, and Palm Harbor. As the Primary Public Safety Answering Point, the Pinellas County Emergency Communications department is responsible for processing all 911 calls. Challenge On any given day, staff handle nearly 2,000 emergency calls from Pinellas County’s more than 3,500 citizens per square mile. Nonstop system uptime, near-instantaneous response times, and perfect coordination with field staff are critical. Maintaining anything less than 100 percent operability during a wide-scale disaster is not an opt

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