How Novartis Heightened Business Performance Case Study Novartis applied ASCM products and services to define processes and KPIs throughout a large, diverse corporation with many business models. As a direct result of the educational initiative, supply chain professionals achieved heightened supply reliability, predictability and control; enhanced operating efficiency; and transformed business outcomes. Results ? Customer service has improved from 97% to 99.8% ? On-time in Full (OTIF) delivery reliability improved from 40% to an average of 91.6% ? The number of products out of stock reduced from around 400 a week to an average of 24 a week ? Across six sites, customer lead-times were reduced on average 22% ? Increased employee engagement and collaboration

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