How Nova Scotia is Building a Resident-centric Government with Technology Nova Scotia, Canada OVERVIEW To support the provincial economy, the government uses technology to make operations more efficient, increase compliance with regulatory requirements, and improve services to residents and businesses. Nearly 20 years ago, the Nova Scotia government began to implement a shared services approach across all departments and started using the govService Amanda platform to manage business licensing. Since 2012, Nova Scotia has used Amanda as an enterprise platform to manage new business programs that require a permit or license – this has driven their efforts to be more resident-centric. SITUATION The province needed to improve the competitiveness of its economy. Beginning in 1999, the

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