How NA-KD leveraged Insider’s Architect to achieve 72X ROI in 12 months and a 25% increase in CLTV
How NA-KD leveraged Insider’s Architect to achieve 72X ROI in 12 months and a 25% increase in CLTV
6 PagesNA-KD achieved a 72X ROI in 12 months and a 25% increase in customer lifetime value (CLTV) by using Insider’s AI-native journey orchestration tool, Architect. Partnering with Insider, NA-KD unified its customer data across all channels to deliver personalized, hyper-targeted campaigns. Starting with their first SMS campaign, and expanding to Email, Web Push, and App Push, NA-KD leveraged Insider’s platform to create seamless and unique customer experiences. This approach allowed them to move away from rigid calendar-based campaigns, adapting interactions to be as unique as their customers and significantly improving engagement and revenue.
