How the SAP Concur community team used customer input to pivot fast CASE STUDY SOLVED Reply Community Solution 4 Start a discussionWant to learn more? Visit us at Khoros.com or email us at questions@khoros.com Senior Program Manager at SAP Concur Severine Egerton The Khoros Survey for community visitors was a game changer. The feedback we got shaped community content, the information architecture of the site, and improved the user experience.Executive summary Want to learn more? Visit us at Khoros.com or email us at questions@khoros.com SAP Concur is the world’s leading brand for travel, expense, and invoice management solutions. When the team that manages the SAP Concur community initially partnered with Khoros to build an online community, they wanted to provide a platform f

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