How Microsoft Shifted from Support to True Engagement with Khoros Communities CASE STUDYWant to learn more? Visit us at Khoros.com or email us at questions@khoros.com Senior Program Manager, Microsoft Sandy Rivas The Microsoft Power BI Community grew over 600% from its initial launch, but our support headcount remained flat. We’ve seen millions of dollars in deflected support costs because of our community’s peer- to-peer support, but most importantly, our customers are happier.Executive summary Want to learn more? Visit us at Khoros.com or email us at questions@khoros.com Though technology giant Microsoft offered general support on their website and by phone, they wanted to evolve their customer support strategy to not only help customers with products, but to engage with

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