Kerv Consult helped London Borough of Harrow Council transform their IT service by insourcing key elements and implementing a Service Integration and Management (SIAM) delivery model. Their expertise enabled the council to increase autonomy, strengthen control, and modernize service delivery for approximately 250,000 citizens. Kerv’s support improved operational efficiency and collaboration across teams, empowering Harrow Council to deliver better, more responsive services while reducing reliance on outsourced providers and driving sustainable IT service improvements.

Join for free to read