Contact us at info@wootric.com or visit www.wootric.com CUSTOMER Loni Spratt, Director of Customer Success INDUSTRY Recruiting SaaS GOAL Ensure customer success and prevent churn. OBSTACLES Time-consuming email surveys had a low response rate, causing customer feedback to go unaddressed for months at a stretch. RESULTS Gathering customer feedback within Entelo’s SaaS application helps to reduce churn. • Higher response rate gives a better sense of customer health. • More timely results mean fewer surprises. • Marquee account issue identified & resolved. By using the Wootric platform, Entelo gained the ability to present attractive, single-question NPS surveys to their customers – right inside the Entelo app. Now customers can participate without the distraction of cli

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