Contact us at info@wootric.com or visit www.wootric.com CUSTOMER Shane Metcalf, V.P. of Customer Success INDUSTRY SaaS GOAL Mint promoters! Ensure customers are delighted with 15Five and eager to spread the word. OBSTACLES 15Five couldn’t identify their promoters, let alone communicate directly with them. RESULTS • Segmenting customers by NPS score makes it easy to identify and empower promoters. • “Always on” survey insights give 15Five a constant pulse of customer sentiment. • Integrating Wootric NPS data with Intercom means customer communication by Promoter, Passive, Detractor is effortless. Shane Metcalf, the VP of Customer Success at 15Five, knew that engaging highly satisfied customers to spread the word was one of the best and most cost-effective growth st

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