Overview Innominds transformed the user experience of a 12-year-old field service management solution (developed by a major Silicon Valley Company) into a contemporary and more intuitive product leading to improved usability and deeper market acceptance, all the while maintaining the existing customer base. How do you transform the user experience of a 12-year-old application without losing existing loyal customers?THE PROBLEM Field Service technicians have the important job of installing and maintaining products and equipment at client sites, often repairing items like appliances in a home, installing telecommunications gear or trouble shooting industrial equipment. But management of the field services industry is a significant challenge as people, products and assets are constantly on th

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