1 Millennia Case Study How Digital Conversion Paid off Big for a Multi­Site Bank A Midwestern, publically traded bank needed to streamline its loan and account processes. The bank also wanted to implement a comprehensive business continuity plan, which meant it needed a document management system to manage and integrate all the paper-based files supporting bank assets. The bank was using a core banking application from Computer Services Inc. (CSI). CSI brought in its partner, Integra Business Systems (IBS) to accommodate the bank’s desire to run in a SaaS model. IBS provides electronic document management and archival software to the financial services industry, including its popular iDentifi.Web product. IDentifi.Web tightly integrates with CSI’s banking applicatio

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